Refunds for digital resources. EduTrend Contents sells digital resources (PDF packs, printable activities and teacher guides) that are delivered instantly after purchase. This page explains when we refund or replace a resource and how to ask.

When we refund. We will refund your purchase in full if the file is damaged or will not open and we cannot send you a working copy; if the resource is materially different from its product page description (for example, a different age range, language or number of activities); or if you were charged twice or charged by mistake for the same resource.

When we replace or fix. If you find an error in a resource, such as a typo, a broken link or a mistake in an answer key, tell us. We will correct it and send the updated version to every buyer free of charge.

When we do not refund. Because digital files cannot be returned once downloaded, we do not normally refund a resource because you changed your mind, bought the wrong licence (we will upgrade you and charge only the difference instead), or found the resource less useful than you expected. If you are unsure whether a resource fits your group, write to us before buying and we will send you a sample page.

How to ask. Write to info@edutrend.org within 30 days of purchase with your order number and a short description of the problem. We reply within five working days. Approved refunds go back to the original payment method.

For buyers in Türkiye: under Article 15(ğ) of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal does not apply to intangible goods delivered instantly to the consumer. Your statutory rights as a consumer are not affected by this policy.